Terms & Conditions

KitchenTime - A part of Nordic Nest Group

At KitchenTime (kitchentime.com) you will find cooking and kitchen products of high quality, that will create moments of happines in every kitchen and home. Our objective is to provide our customers with the best service possible. Below you will find our conditions of purchase. If you have any questions regarding our Terms and Conditions, you are always very welcome to e-mail us at [email protected] or contact us at our registered address below:

Nordic Nest AB (EU-VAT-Number: SE556628-159701)
Stämpelvägen 3
394 70 Kalmar
Sweden

1.Handling of Information

The information you submit to www.kitchentime.com will be handled with utmost care and respect. KitchenTime will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments and, in some cases, customs declaration. All information will be handled according to our Privacy Policy which can be found here.

2.Ordering

The depiction of products and prices are not a binding offer but a non-binding online catalogue. The information on the homepage is subject to change by us and may be changed without notice. You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process you will be asked to fill in information, which you will be able to change until you click the “Pay securely” button on the checkout page. By ordering on our homepage and confirming by clicking the “Pay securely” button, your order is an offer to us to buy the goods you have ordered on the site. We will acknowledge your order by sending you an automatically generated confirmation Email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this E-mail carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order. 

customer service
The contractual language is English.

3.Prices

The prices shown on the homepage at the time of the order are the ones that apply.

3.1.Prices for residents in the European Union

All prices at KitchenTime are gross prices including VAT(Value Added Tax), which is clearly shown on the invoice.

Applicable local VAT is added for the following countries; Finland, Germany, Denmark, Norway, the Netherlands, France and Spain.

The total price includes the price for the products and shipping fees, where applicable. The total price is visible on the check-out page before confirming the order, as soon as you have chosen your country of destination. Our prices are automatically presented in accordance with your currency. This is based on your computer’s IP number. Applicable currencies are EUR, CAD, CHF, AUD, USD, GBP, DKK, NOK and SEK.

3.2.Prices for residents outside the European Union

If you are accessing our website from outside of the European Union, or your computer or server is located in a country outside of the European Union, the prices on our website are shown with the VAT/Sales Tax excluded. You pay the applicable import taxes and customs fee according to your country’s policy when your order is delivered (this does not apply for orders to Norway, Switzerland and the United Kingdom. Prices for British, Swiss and Norwegian customers include VAT and there will not be any additional customs charges). You may also be charged an administrative fee by the shipping company. For residents outside of the European Union the prices are presented in USD, with the exception of Switzerland, Canada and Australia. Prices in Canada will be shown in CAD and prices in Australia will be shown in AUD.

Contact your country's customs office for more information.

3.3.Company orders and Intra-Community Acquisition

For Intra-Community Acquisition and business orders, please contact our customer service for more information regarding the order process at [email protected].

4.Payment

KitchenTime offers several payment alternatives. We accept most major payments methods, such as payment by PayPal and major credit cards. We also offer local payment methods, depending on the country of destination (examples of this are; Ideal, Sofort Bezahlung, Carte Bleue, Bank Transfer, Alipay, Visa Dankort, Finnish E-Banking).We also offer money transfer to our bank account and a direct VAT deduction if you are a corporate customer within the EU and have a valid VAT number.

5.Refusal of transaction

To be eligible to purchase products from us on this website and form a contract, you must:

• Be at least eighteen years of age.
• Register using your real name, phone number, e-mail address and payment details.
• Provide a shipping address that is not a PO-box or Poste restante.
• Use a valid credit/debit card that is acceptable to our bank partner or an alternative accepted payment method (such as PayPal)

We cannot accept your order if any of the following occurs:

• If your payment is not accepted by out applicable payment partner (e.g. Adyen or PayPal)
• If we are unable to deliver for reasons out of our control – for instance, if a product has been discontinued by our supplier.

6.Ways of delivery and Availability

We offer different delivery options, depending on the country of destination. For a full list of delivery options and costs, please refer to our Shipping Information here. KitchenTime uses different suppliers when delivering products, depending on destination and kind of product. When ordering a product from KitchenTime, you will be informed on which delivery options are available to you. Though the expected time of delivery varies between different products, you will find the expected time of delivery next to the information about the selected product. If you have ordered several products and the time of delivery varies between the different products, we will, under certain circumstances, split the order and send a part delivery of your order as soon as possible. The cost of the part delivery will in this case we paid by KitchenTime. As soon as your order has been shipped from our warehouse, we will send a shipping confirmation by e-mail. We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by Email informing you on this matter as well as informing you on how to modify your order.  Our aim is to deliver your order to you at the soonest possible date. However, in case of unforeseen circumstances beyond our reasonable control (this includes, adverse weather conditions, war, technical breakdowns, strikes, acts or restraints of government, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay. We will of course do everything they can in order to make sure that your delivery is delivered at the soonest possible date.

7. We deliver to following countries

Countries of the European Union, Aland, Albania, Australia, Bermuda, Bosnia Herzegovina, Brunei Darussalam, Canada, China, Guernsey, Hong Kong, Iceland , Indonesia, Japan, Jersey, Liechtenstein, Macao SAR, Macedonia, Mauritius, Mexico, Monaco, Montenegro, New Zealand, Norway, Russia, Serbia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States, US Virgin Islands.To other countries on request, [email protected]

8. Transport liability

KitchenTime is responsible if the shipment is damaged or lost during transportation to the customer.  We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.  If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also create a case through our return portal or contact our customer service, so that KitchenTime is able to protect its right to satisfy claims against the transportation company.  Hidden damages are to be reported to KitchenTime or via the return portal immediately after your notice, though no later than five days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

9. Undelivered package

In most countries our shipping partner will make at least two attempts at delivery before sending the parcel as a return to us. In some cases the shipment will even be stored at a service point for up to seven days to allow the customer to pick up the parcel. In this case you will be notified by the applicable shipping company. However, if the carrier was unable to deliver the package to the recipient and the parcel is returned to us, KitchenTime has the right to charge you with the amount of 50 EUR for the return and handling costs.

10. Complaints

If there was a problem with your shipment, please register your claim via our return portal and contact our customer service at [email protected] if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, e.g. DHL or the applicable local delivery service, directly after discovering the problem.  Please note that we always need photographic evidence of the parcel and the damaged items sent to us by E-mail in order to handle your complaint. If you are returning a product, after agreement with one of our customer service representatives, use the original package, including a description of the damage and clearly mark the return parcel with ‘RETURN’ and your original tracking number to avoid any unnecessary customs charges. Return the parcel to: Nordic Nest AB (Reg. no. 556628-1597) Stämpelvägen 3 SE-394 70 Kalmar SWEDEN

KitchenTime’s suppliers offer guarantee or warranty on some products. Contact customer service for more information about a guarantee/warranty on a specific product.

11. Return policy/Right to cancel

If you are not completely satisfied with your products you can return them to us. KitchenTime complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 365 days, without providing us with a reason.

The cancellation period will expire after 365 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.

To exercise the right to cancel, you must contact our customer service and let us know of your decision to cancel this contract by sending us a clear statement. This can be done by post, e-mail, or through the return portal.

In order to meet the 365 day cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.  If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage. You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.  The right to cancel does not apply to the following kind of contract: Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

When returning a product, we strongly recommend that you use a trackable shipping service when returning a product. To avoid unnecessary costs, always mark the package with the word ”RETURN” and your original tracking number and return to:

Nordic Nest AB (Reg. no. 556628-1597)
Stämpelvägen 3
SE-394 70 Kalmar
SWEDEN

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

General and Contact Information
At Nordic Nest AB SE556628-159701 (nordicnest.com) you will find Scandinavian products of high class and quality. Our objective is to provide our customers with the best service possible. Below you will find our conditions of purchase. If you have any questions regarding our Terms and Conditions, you are always very welcome to e-mail us at [email protected] or contact us at our registered address below:

Nordic Nest AB (EU-VAT-Number: SE556628-159701)
Stämpelvägen 3
394 70 Kalmar
Sweden
Tel: +44 (0) 20 3002 1196

11.1 Effect of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). If only a part of an order is sent as a return, the cost of delivery will not be refunded.  We will use the same means of payment as you have used in the ordering process to issue your refund, unless you have expressly agreed otherwise with our customer service ([email protected]). There are no additional fees as a result of this refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics and functioning of the goods.

12. Cancellation by us

We reserve the right to cancel the contract between us, if one of the following scenarios occurs:

• If we have insufficient stock and cannot re-order a product for delivery. For instance, when a product has been discontinued by the supplier.
• Insufficient information was provided for us to deliver the goods.
• False information was provided by you in the ordering process.

13. Alternative/Online Dispute Resolution

The European Commission has launched an online platform that will allow consumers and traders to settle disputes through an Alternative or Online Dispute Resolution (ADR/ODR). This platform will aid in settling disputes out of court in order to resolve disputes in a less expensive, easier and faster manner. The ODR is operational as of 9 January 2016 and is accessible to consumers and traders under: https://ec.europa.eu/consumers/odr/

14. Laws

The conditions in this contract shall be governed by and constructed to comply with the EU E-commerce Directive. We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply. Last updated: February 6th 2024.