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Privacy Policy

KitchenTime takes your personal privacy seriously and we strive to always protect your personal data in the best possible way. Our goal is to comply with current laws and regulations for personal data protection at all times and to provide you, as a customer, with the greatest possible transparency and information about our routines and processes. With this policy, we want to help you understand what kind of information KitchenTime collects and how it is used.

KitchenTime AB, 556826-1357, Bredgränd 6 (office, no customer reception), 753 20 Uppsala, Sweden, privacy@kitchentime.com, is the data controller responsible for the processing of your personal information. 

When do we process your personal information?

When you make a purchase, use our website, are in contact with our customer service or interact with us in any other way we collect personal information about you. The main purpose of the collection is to enter into a purchase agreement with you as a customer or to in other ways provide you with products, services and offers.

The personal data we collect

KitchenTime collects the following data about you as a customer with us:

  • Name
  • Address
  • Phone number 
  • E-mail address
  • Door code (in cases where we have received that information)
  • Date of birth (in cases where we have received that information)
  • Order history 
  • IP address
  • Information about products and offers you have shown interest in and how you have interacted with our newsletters 

Why do we process your personal data?

We process your personal information in order to:

  • Provide goods, services and fulfill our obligations to you in relation to your purchase. 
  • Help you when you contact our customer service
  • Provide you with attractive and relevant offers and enhance your experience as a visitor on our website and when you place an order on our site. 
  • Send relevant marketing to you in the form of service-specific emails and newsletters. You can easily retract your consent to receiving the newsletter by contacting us via email at: customerservice@kitchentime.com
  • Comply with commitments related to the handling of warranties, claims and returns
  • Develop our services, products and offers to make them more attractive to you as a customer
  • Adhere to current legislation

Legal basis for collecting personal data

All collection of personal data carried out by KitchenTime has a legal basis. The data can be processed as part of our fulfilling our obligation to you as a customer in relation to the purchase you have made with us and thereby our completion of the agreements entered into. The data may be processed based on your specific consent, which needs to be given freely and with an understanding of its implications in order for it to provide a legal basis. In order to personalize your experience on our website and to make the content relevant, information about your behavior on the website is collected.

In some cases, your personal data may be processed based on a balance of interests, which may, for example, involve an analysis of you behavior on our website to provide you with a tailor-made experience.  

Finally, personal data may be collected and processed to allow KitchenTime to comply with legal obligations and statutory requirements. 

Storage of and access to personal data

KitchenTime stores the information we have collected about you for as long as we need to fulfill our obligations towards you for the purposes for which they were collected. However, the data may be stored for a longer period of time than that in cases where there are legal obligations for KitchenTime to fulfill or when the company’s legal interests require prolonged processing. 

Personal data is handled strictly confidentially within KitchenTime AB and may be disclosed to third parties only in relation to our fulfillment of our commitments to you as a customer and for the purposes for which the data was collected. This may, for example, be in connection with the transportation of your products, to media partners in connection with the distribution of our marketing or to process the payment for your products. We will never disclose your personal data to third parties for marketing purposes outside of KitchenTime AB, nor will your data be sold to third parties without your permission.

Your personal data is stored in accordance with the highest technical security standards and we have taken organizational measures and implemented procedures to ensure that the data that we have access to does not end up in the wrong hands.

Other

We use cookies and other similar techniques to measure and understand how our site is used. Mainly, we use Google’s web analytics services. Read more about Google’s privacy policy here. 

It is very important to us that you as a customer feel comfortable with our handling of your personal data. If you have any questions or complaints, please feel free to contact us using the contact details below. You can also use the same contact details if you want to request a register extract of your personal data, have corrections made to your personal data or if you would like us to erase your data from our systems. By law, we undertake to handle such requests within 30 days of your request, but of course we will assist you as soon as possible. Keep in mind that if you choose to have your personal data erased from our systems, you yourself need to be able to prove that you have made a purchase in order for us to be able to handle repurchases and guarantee matters.

KitchenTime AB (556826-1357)

Bredgränd 6

75320 Uppsala, Sweden

privacy@kitchentime.com