Right of withdrawal
As a private customer, you have the right to cancel the purchase agreement without justification of this decision within 14 days. The withdrawal period expires 14 days after the day that you received the last product or part of your order. If the withdrawal period expires on a Saturday or a holiday, the withdrawal period is extended until the following working day.
The right of withdrawal does not apply in the case of the delivery of sealed goods, which when unsealed are not suitable for return due to health protection or hygiene reasons, which have been unsealed by the consumer.
If you want to cancel your purchase, please contact us via email: firstname.lastname@example.org
In order for you to exercise your right of withdrawal in time, it is sufficient that you send your message that you intend to withdraw from the purchase before the withdrawal period has expired.
If you cancel this agreement, we will reimburse to you all payments that we have received from you.
The refund will be made without undue delay, usually within 14 days of receipt of the returned item. We will use the same means of payment for the refund as you used for the initial transaction, unless you have expressly agreed otherwise.
You shall return the item to us without undue delay and in any case no later than 14 days after the date on which you notified us of your decision to withdraw from the agreement. You are deemed to have met the deadline if you return the items before the end of the 14-day period.
You will have to pay the direct cost of returning the item.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. If you have handled the goods beyond what is necessary to determine the nature, characteristics and functioning of the goods, we may make a deduction from the refund to compensate for the loss in value of the goods.